Are you looking for a two-way SMS chat? Yes, then we think and recommend that sms chat by UltraSMSScript.com will be the best for you! Why not try it! So, once you are creating a global SMS campaign? Do you have all the information and tools you need to make an impact and be successful? The launch of 2 way SMS campaigns in different countries means following different standards and best practices. This small amount of pre-planning ensures that your campaign will launch smoothly, and you can focus on optimizing results and return on investment.
Internet instant messaging opens up a new way of communicating with customers, both at the customer service level and at a communication level of promotions and offers from companies. Today we want to review those points by which we think that this type of messaging is beneficial for B2C and B2B communication.
SMS chat by UltraSMSScript.com is a simple and economical way to carry out corporate communication campaigns, both informative and commercial. In addition, if you combine instant messaging with traditional messaging, we make sure that you are reaching as many potential customers as possible. From our experience, these are the key questions you must ask your provider, while you are planning your sms chat by UltraSMSScript.com, and before the campaign is close to being launched.
WHAT 2 WAY SMS OPTIONS DO I HAVE?
Each country has its own rules for what kind of numbers can be used for 2 way SMS campaigns. In some countries it is necessary to use a shortcode, in others, along virtual number (VLN) is fine. What you need to know is in which countries you need that kind of number and if the provider can even offer 2 way SMS in that country in the first place. The answer is not the same everywhere, your provider must understand the rules in each country before your campaign, and you can even get it from the ground.
CAN I BE ALLOWED TO SAY THAT?
Marketing traffic is highly regulated in many regions. In a number of countries, you cannot send campaigns that are political, for alcohol or tobacco, or that violate the moral code of a country.
These are three examples of why sms chat by UltraSMSScript.com save agents’ time, protect customer privacy, or answer common questions quickly and efficiently.
- ACCELERATE SIMPLE TRANSACTIONAL TASKS
Send a text to your bank and get your balance, pay bills and verify transactions. Send a text from your bus stop to the transportation company, and get a list of which buses are arriving and when.
- MANAGE APPOINTMENT PROGRAMMING
How often do we find ourselves remembering at the last minute that he forgot to confirm his appointment for a haircut or, worse, the dentist! You receive a reminder call from your dentist about your appointment. You forgot to put it on your calendar six months ago, and now it’s full and you cannot do it. You have to re-program and listen to the receptionist give you all the options. How long will that take? Will you stop making the appointment because you do not have time to talk to the receptionist at that time?
- BROADCAST COMMUNICATIONS
You have a question for your driver or host, but we do not want you to have your cell phone number. A message is sent through the application (or web page) and an SMS is sent through a virtual long number (VLN) to which the driver or host. They respond to you, but your real number is masked-and therefore it is theirs, the messages pass, the questions are answered, but everyone’s privacy is maintained.
Through the sms chat by UltraSMSScript.com humanize the client-company relationship
The chat is a channel that lets you know who is on the other side, especially if the person who attends the chat identifies with your name and your photograph. This feature is not offered in the rest of customer service channels: telephone, email, forms on the web. The current client wants a treatment that is simultaneously efficient and with a human and personalized touch. With the chat, we can meet both requirements.
Remember that customer satisfaction depends on the perceived value and expectations previously held. If you are able to surprise the client with a human and personalized attention, you have managed to exceed their expectations. As we already know, the customer service lines of many companies are 0810 numbers or similar, which may or may not include a cost for the customer making the call. Instant messaging applications avoid those costs, since they are free. This makes more customers contact the company, not being forced to incur costs of calls.
The conversation is written and saved, with what can be used if necessary at a later time, for example, to document a request, to show it in an establishment where you have made a reservation or have made a previous assignment via chat. We all have in mind conversations about previous phone calls in which there is no agreement about what one or the other said or what was agreed on the call.
2 WAY SMS AS A PLATFORM
2 Way SMS is just one facet of a broader communication strategy that includes email, voice, push notifications, chat, SMS and giving customers the flexibility to choose the tool they want to use to get answers to questions. A customer service call based on IVR should be able to skip 2 way SMS to live chat to email as easy as press 1 for SMS, 2 for the live chat on WhatsApp, or 3 for email sending electronically.
SMS chat by UltraSMSScript.com – INTEGRATING 2 WAY SMS INTO YOUR MARKETING MIX
The first step to bringing 2 way SMS into your marketing mix is to learn how easy it is to get started. You already have clients who want to talk to you. You’re probably talking and sending an email to them now, adding SMS to the mix and – integrating the other tools; – it’s just a matter of starting a conversation with us. As …